Refund Policy

This Refund Policy explains how refunds, cancellations, and dispute resolutions work on NoLie (“NoLie”, “we”, “us”, or “our”). By using the NoLie platform (“Platform”), you agree to the terms in this Refund Policy.

1. All Winning Bids Are Final

All winning bids on NoLie are final and non-refundable.

By placing a bid, you agree to pay the full amount if you win the auction, including any applicable buyer's premium and taxes.

NoLie does not issue refunds for:

• Change of mind
• Bidding mistakes
• Buyer’s remorse
• Dissatisfaction after an item or experience is delivered as described

Refunds are issued only if the creator materially fails to meet the listing conditions or violates NoLie policies.

2. When Refunds May Be Issued

Refunds may be issued if NoLie determines that one of the following has occurred:

• The creator fails to deliver the item or experience
• The listing was materially misrepresented
• The delivered item or experience materially differs from what was described
• The item or experience violates NoLie rules or policies
• Fraud or unauthorized payment occurred
• The charge resulted from a verified NoLie platform error

Refunds are not automatic and are issued only after review.

3. Physical Items

Refunds related to physical items may be issued if:

• The creator fails to ship the item
• The wrong item is shipped
• The item is materially different from the listing description
• The item is clearly non-compliant with the listing

Refunds will not be issued for minor variations that were reasonably disclosed or visible in the listing.

4. Digital Goods and Experiences

Digital goods, access-based offerings, and experiences (including FaceTime, Zoom, Discord, coaching sessions, lessons, or similar interactions) are non-refundable unless:

• The creator fails to provide the experience
• The experience is not delivered as described in the listing

5. Reasonable Use and Scope of Experiences (NoLie Guarantee)

Creators are only obligated to provide what is explicitly described in the auction listing.

Refunds will not be issued if:

• A fan requests actions, content, or behavior outside the scope of the listing
• A fan makes unreasonable, inappropriate, or excessive requests
• A fan attempts to expand or modify the experience beyond what was offered
• The creator fulfills the experience as described, but the fan is dissatisfied with the outcome

All experiences are subject to reasonable use and community standards.

In the event of a dispute involving an experience or access-based auction, NoLie will review information from both the fan and the creator.

All determinations are made at NoLie’s sole discretion and are final.

6. Dispute Window and Process

To request a refund or open a dispute:

1. Contact support@nolie.com
2. Submit supporting evidence (screenshots, messages, receipts, or relevant context)
3. Disputes can be submitted in two ways:
   • Within 72 hours of the creator marking the item or experience as delivered
   • If the creator has not marked the item as delivered within 7 days after the auction ends

Disputes submitted outside these windows are not eligible for review unless fraud is suspected.

7. Payout Holds During Disputes

If a dispute is opened:

• The creator’s payout is temporarily paused
• No funds are released until the dispute is resolved
• If the dispute is resolved in the creator’s favor, payout resumes
• If a refund is issued, the payout is canceled

8. Actions Against Creators

Creators who fail to fulfill listings or repeatedly violate NoLie policies may face:

• Payout reversals
• Account warnings
• Temporary suspension
• Permanent removal from the Platform

Severity and frequency of violations determine enforcement action.

9. Chargebacks and Abuse

Unreasonable, excessive, or fraudulent chargebacks may result in:

• Account suspension
• Loss of bidding privileges
• Permanent removal from the Platform

NoLie reserves the right to dispute chargebacks on behalf of creators when appropriate.

10. Final Authority

All refund and dispute decisions are made by NoLie.

NoLie’s decisions are final and binding.

11. Contact

NoLie, Inc.

Los Angeles, California, USA

support@nolie.com