Refund Policy

This Refund Policy explains how refunds, cancellations, and dispute resolutions work on NoLie ("NoLie", "we", "us", or "our"). By using the NoLie platform ("Platform"), you agree to the terms in this Refund Policy.

1. All Winning Bids Are Final

All winning bids on NoLie are final and non-refundable.

By placing a bid, you agree to pay the full amount if you win the auction, including any applicable buyer's premium, shipping costs, and taxes.

NoLie does not issue refunds for: change of mind, bidding mistakes, buyer's remorse, or dissatisfaction after an item is delivered as described in the listing.

2. When Refunds May Be Issued

Refunds may be issued if NoLie determines that one of the following has occurred: the seller fails to ship the item within the required timeframe; the item received is materially different from the listing description; the item is counterfeit, forged, trimmed, or altered in a way not disclosed in the listing; the item is damaged in transit and was not adequately packaged by the seller; fraud or unauthorized payment occurred; sales tax was incorrectly charged to a user with a verified tax-exempt account; or the charge resulted from a verified NoLie platform error.

Refunds are not automatic and are issued only after review.

3. Authenticity Disputes

If a buyer believes an item is not authentic, they must: report the issue to support@nolie.com within the dispute window (see Section 5); provide photographic evidence and, if applicable, a professional opinion or grading company assessment.

If NoLie determines the item is counterfeit or materially misrepresented, a full refund will be issued and the buyer must return the item at the seller's expense. Sellers who list counterfeit items may face immediate and permanent account termination.

4. Condition Disputes

For graded items (PSA, BGS, CGC, SGC, etc.), the grade assigned by the grading company is considered definitive. NoLie will not issue refunds based on a buyer's personal disagreement with a grade assigned by a recognized grading company.

For raw (ungraded) items, the seller's description and photographs in the listing are the basis for evaluating condition disputes.

Refunds will not be issued for minor variations that were reasonably disclosed or visible in listing photographs.

5. Dispute Window and Process

To request a refund or open a dispute: contact support@nolie.com or use the dispute function on the Platform within the dispute window displayed on your order confirmation and the Platform at the time of delivery. Submit supporting evidence including photographs, messages, or other relevant documentation.

The dispute window begins upon confirmed delivery and is subject to change at NoLie's discretion. The current window is displayed on the Platform. Disputes submitted outside the applicable window are not eligible for review unless fraud is suspected.

Tax billing disputes (e.g., sales tax charged to a verified tax-exempt account) must be submitted within 30 days of the transaction date. NoLie will review and, if confirmed, issue a refund of the incorrectly charged tax amount.

6. Shipping Disputes

If an item is lost in transit, NoLie will work with the seller and carrier to resolve the issue. If tracking confirms delivery but the buyer claims non-receipt, NoLie will investigate on a case-by-case basis.

Sellers are responsible for packaging items securely. Damage resulting from inadequate packaging is the seller's responsibility. Damage caused by the carrier during transit may be covered by shipping insurance if purchased.

7. Payout Holds During Disputes

If a dispute is opened: the seller's payout for the disputed transaction is temporarily paused; no funds are released until the dispute is resolved; if the dispute is resolved in the seller's favor, payout resumes; if a refund is issued, the payout is canceled.

NoLie may also hold or offset future payouts if a seller has a pattern of disputes.

8. Actions Against Sellers

Sellers who fail to fulfill orders, ship counterfeit items, or repeatedly violate NoLie policies may face: payout reversals, account warnings, temporary suspension, or permanent removal from the Platform. Severity and frequency of violations determine enforcement action.

9. Actions Against Buyers

Buyers who engage in abuse of the dispute process, file false claims, or engage in patterns of non-payment may face: loss of bidding privileges, account suspension, or permanent removal from the Platform.

10. Chargebacks

Buyers are encouraged to resolve issues through NoLie's dispute process before initiating a chargeback with their payment provider. Unreasonable, excessive, or fraudulent chargebacks may result in account suspension, loss of bidding privileges, or permanent removal from the Platform. NoLie reserves the right to dispute chargebacks on behalf of sellers when appropriate.

11. Return Process

If a refund is approved that requires the buyer to return the item: the buyer must ship the item back within 5 business days of refund approval; the item must be returned in the same condition as received; return shipping costs are the responsibility of the party at fault (as determined by NoLie); refunds are processed after the seller or NoLie confirms receipt of the returned item.

12. Final Authority

All refund and dispute decisions are made by NoLie at its sole discretion.

NoLie's decisions are final and binding.

13. Contact

NoLie, Inc. A Delaware C-Corporation Email: support@nolie.com